s h o p p o l i c i e s
Manufacturing & processing time
I work as a slow jeweler, which means that I make all my jewelry pieces one by one, therefore the availability of each of them can vary, all the pieces in the online shop are available for purchase but that does not mean that there is a stock of all of them, if the item you bought is not in stock, it will be necessary to manufacture it especially for you.
Processing/manufacturing times vary according to the complexity of the design and manufacturing technique, most of the pieces require an estimate of 5 business days, designs made in casting or lost-wax require between 10 -15 business days plus the shipping time. The same rules apply for pieces in a custom size the same thing happens, if your size is in stock I will send it quickly, otherwise, I would appreciate it if you wait for the indicated time. When your piece is ready, it will be sent within a period of no more than 3 business days.
Due to its manufacturing process, the hollow and cast designs (lost wax) will need around 10-15 business days to be manufactured if there is not stock, again, plus shipping time.
During the Christmas holidays, the manufacturing time may increase depending on my workload.
When making your purchase, you will be indicated the shipping time, which is considered once the piece is ready, that is after the manufacturing and processing time has ended.
If you need your order to be with you in a determined time, please confirm the immediate availability of the articles that interest you by contacting me directly before finishing your buy.
Please make sure to exclusively choose a shipping option available for your shipping address, shipments that do not correspond to the receiving site will not be made.
Shipments in CDMX will be made using a messaging system before notice to the buyer. This system offers a single delivery without the possibility of return, so the buyer must confirm the delivery date to receive their shipment. An extra cost will be charged in case of not being available for reception. Shipments to the metropolitan area are subject to the scope of the courier company and in some cases in the metropolitan area, regular national postal delivery may apply and courier does not.
All international & domestic shipments outside CDMX are made using the Regular Registered Shipping from the Mexican Postal Service, corresponding to the economic standard cost with tracking number, in case you are in the Mexican Republic, the package must arrive at your address along with the mail and the person receiving the package must show identification to the postal staff. In the case of international shipments, the Mexican Post will be responsible for delivering the package to the postal company of the recipient country and the latter will make the final delivery.
All shipments will include a tracking number, however, consider that some international postal companies do not allow to track foreign postal numbers, so despite having a guide number it can be difficult to track your order. (CA and AU are examples).
Delivery time will depend on the shipping distance and the customs process.
If a free shipping promotion is offered, it will be using registered mail from Correos de Mexico, it does not include private courier services.
Estimated Shipping Time
CDMX: 24 hours.
Mexico: 1-2 weeks
North America: 2-5 weeks
Latin America and the Caribbean: 2-5 weeks
Europe: 3-5 weeks
Australia, New Zealand, and Oceania: 4-6 weeks
Asia Pacific: 4-6 weeks
North Africa and the Middle East: 4-6 weeks
Sub-Saharan Africa: 4-6 weeks
I would appreciate your understanding that these are exclusively estimated shipping times since unfortunately, I cannot be in charge of delivery, so I'm not able to guarantee them. If you require your purchase to be delivered at a specific time, be sure to buy in advance or request expedited shipping.
Buyers in the UK and Brazil
According to the new e-commerce policies in the United Kingdom, I won't be able to sell to that country from my personal shop but you can continue acquiring my designs at my Etsy shop!
Shipments to Brazil will be at the buyer's risk, unfortunately, the local mail system is not reliable and there is no guarantee of receipt, so claims for the lost property will not be accepted.
I offer you to quote the cost of your shipment by national courier or any international courier company, there are no fixed prices since they depend on the daily price of the US dollar. Consider that the shipping cost will increase considerably.
If you are interested in express shipping, contact me before finalizing your purchase.
The courier costs for expedited shipping are not refundable under any circumstances.
Customs and import taxes
Buyers are responsible for customs and import taxes that may apply. According to new e-commerce regulations, buyers from Australia, New Zealand, and UE may be required to pay taxes when receiving their boughs. I am not responsible for delivery delays due to customs procedures.
All sale is final, cancellations are not accepted. As a tiny business, every minute and funds invested in my work is very valuable, I cannot offer the same conditions of sale as large companies, I thank you in advance for your understanding and support.
Returns & Exchanges
Changes and/or returns are accepted exclusively for purchases made from the European Union in compliance with their electronic commerce laws. (Sadly, they do not differentiate between giant businesses and independent ones).
In that case, I will accept returns and exchanges under the following conditions:
Changes and/or returns are accepted exclusively for unused items and in their original condition. No exchange or return will apply if the item is not returned in its original condition.
Contact me within 2 days after receipt.
Send the items within 2 business days after receiving them.
Buyers are responsible for return and exchange shipping costs. Items must be returned properly protected, packed, and return shipping. To guarantee a proper return, the item must be sent back with a tracking number as it was sent, if the item is not received, no return or exchange applies.
If a change has been requested, it must be made for an article of the same or greater cost and cover the difference, in case of requiring a change for an article of the lower cost it will be necessary to make a return and subsequently acquire the desired article.
No special order or personalized design could be returned or refunded.
Refunds will be made only on the cost of the item, shipping costs will not be refunded.
I do not accept returns for custom orders or special orders unless they arrive damaged or defective. International courier costs for expedited shipping are not refundable under any circumstances.
I am very careful with my work, but obviously, some items can be defective, in that case, it will be necessary to request a return or exchange and applies to purchases anywhere in the world.
For a return or exchange to apply, the buyer must present proof of the failure of his article. Items that have been damaged intentionally or due to improper handling of the buyer are not considered defective items, neither are the imperfections typical of artisan work.
In defective items, the buyer will be responsible for returning the item properly protected, packed, and making a return shipment. To ensure a proper return, the item must be sent back with a tracking number as it was sent. The return, exchange, or refund will apply only if the item is returned with a guide number and received correctly to verify the fault presented.
If the fault is verified as a manufacturing defect the return, exchange or refund will apply and the buyer will receive the refund of the item and all regular shipping costs with the guide number in which he inquired, in no case will the cost of courier services or expedited shipping refunded.
I take custom orders of my own designs, I will also gladly work on a special design for you based on my own style.
Special orders must be prepaid 100% once the design is approved by the buyer.
The manufacturing time will depend on the required design and my workload at the time the order is confirmed.
Special orders do not apply changes or returns. In case of failure, the product will be repaired or re-manufactured once the buyer returns the original. No special order will be refunded.